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1. Overview
This Refund Policy applies to Shotlee PRO membership subscriptions and purchases made through our website or mobile applications. We want you to be completely satisfied with your purchase, which is why we offer multiple ways to try our premium features before committing.
This policy should be read in conjunction with our Terms of Service and Privacy Policy.
2. Free Trial Periods
3-DAY FREE TRIAL ON APP STORES
When you download Shotlee from the Apple App Store or Google Play Store, you can start a 3-day free trial of Shotlee PRO membership at no cost.
Apple App Store Trial
- • 3-day free trial for new subscribers
- • Full access to all PRO features during trial
- • Cancel anytime before trial ends to avoid charges
- • Managed through your Apple ID subscription settings
Google Play Store Trial
- • 3-day free trial for new subscribers
- • Full access to all PRO features during trial
- • Cancel anytime before trial ends to avoid charges
- • Managed through your Google Play subscription settings
Important: If you do not cancel before the trial period ends, you will automatically be charged for a PRO membership subscription according to the pricing displayed at the time of sign-up.
2.1 How to Cancel App Store Trials
Apple iOS (iPhone/iPad):
- Open the Settings app on your device
- Tap your name at the top
- Tap "Subscriptions"
- Select Shotlee PRO
- Tap "Cancel Subscription"
Android (Google Play):
- Open the Google Play Store app
- Tap Menu (three lines) → Subscriptions
- Select Shotlee PRO
- Tap "Cancel Subscription"
- Follow the on-screen instructions
3. Money-Back Guarantee (Website Purchases)
3-DAY MONEY-BACK GUARANTEE
If you purchase Shotlee PRO membership through our website (not through app stores), you are covered by our 3-day money-back guarantee.
Guarantee Terms:
- ✓Request a refund within 72 hours (3 days) of your purchase
- ✓Send your refund request to info@shotlee.app
- ✓Include your account email and purchase details
- ✓Full refund processed within 5-10 business days
- ✓No questions asked - your satisfaction is guaranteed
3.1 How to Request a Refund
To request a refund for a website purchase within the 3-day guarantee period:
- 1.
Send an Email
Email info@shotlee.app with "Refund Request" in the subject line
- 2.
Include Required Information
- • Your account email address
- • Purchase date and transaction ID (if available)
- • Payment method used
- • Reason for refund (optional but appreciated)
- 3.
Wait for Confirmation
We will confirm receipt of your request within 24-48 hours
- 4.
Refund Processing
Refunds are processed within 5-10 business days to your original payment method
Important Notes:
- • The 72-hour window starts from the moment of purchase, not from when you first use the service
- • Refund requests received after 72 hours will be evaluated on a case-by-case basis
- • The refund will be issued to the original payment method used for the purchase
- • Bank processing times may vary (typically 5-10 business days)
4. Free Access Through Promotional Coupons
TRY PRO FEATURES FOR FREE - NO TRIAL REQUIRED!
You don't need to sign up for a trial to experience Shotlee PRO features. We encourage users to test out all PRO features completely free by waiting for our administration team to share promotional coupons.
How Free Coupons Work:
- •
No Payment Required
Free coupons give you full PRO access without entering payment information
- •
Valid for Limited Time
Each coupon is valid for a specific duration (7 days, 14 days, or 30 days typically)
- •
Shared Occasionally
Coupons are distributed periodically through our community, social media, and email newsletters
- •
Full Feature Access
Experience all PRO features just like paid subscribers
- •
No Auto-Renewal
When your coupon expires, access reverts to free tier - no charges, no hassle
Where to Find Coupons:
- • Community Forums: Check our community page for admin-posted coupons
- • Email Newsletter: Subscribe to receive exclusive coupon codes
- • Social Media: Follow us on Twitter, Instagram, and Facebook for surprise giveaways
- • Special Events: We share coupons during holidays, milestones, and special occasions
- • In-App Notifications: Enable notifications to be alerted when coupons are available
Pro Tip:
Be patient and wait for a free coupon! This is the best way to try PRO features without any commitment. You get full access without entering payment info, and there's no risk of forgetting to cancel a trial. Follow our social channels and check the app regularly for coupon announcements.
5. App Store Purchase Refunds
For purchases made through the Apple App Store or Google Play Store, refunds are subject to the respective store's refund policies:
Apple App Store Refunds:
Apple handles all refund requests for iOS purchases. To request a refund from Apple:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Shotlee PRO purchase
- Select "Report a Problem"
- Choose your reason and submit the request
Note: Apple's refund policy is at their discretion and not guaranteed. We cannot process refunds for App Store purchases directly.
Google Play Store Refunds:
Google handles all refund requests for Android purchases. To request a refund from Google:
- Visit Google Play Subscriptions
- Find your Shotlee PRO subscription
- Select "Manage"
- Choose "Request a refund" or contact Google Play support
- Follow the prompts to submit your request
Note: Google typically allows refunds within 48 hours of purchase. Refunds are at Google's discretion. We cannot process refunds for Play Store purchases directly.
If you experience issues with app store refunds, please contact us at info@shotlee.app and we'll do our best to assist you with the process.
6. What's NOT Covered
The following situations are not eligible for refunds:
- ✗
After the 3-Day Period
Refund requests for website purchases made more than 72 hours after purchase (exceptions may apply on a case-by-case basis)
- ✗
Partial Month Refunds
We do not offer pro-rated refunds for partial months of service
- ✗
Account Violations
No refunds if your account has been suspended or terminated due to violations of our Terms of Service or Community Guidelines
- ✗
Technical Issues on Your End
Device compatibility issues, internet connectivity problems, or user error
- ✗
Change of Mind After 3 Days
Simply changing your mind after the refund window has closed
- ✗
Multiple Refund Requests
Repeated refund requests or suspected abuse of the refund policy
7. Subscription Cancellations
You can cancel your subscription at any time. Cancellation policies vary based on where you purchased:
7.1 Website Subscriptions
To cancel a subscription purchased through our website:
- • Go to Settings → Subscription in your account
- • Click "Cancel Subscription"
- • Confirm cancellation
- • You'll have access until the end of your current billing period
- • No further charges will be made
7.2 App Store Subscriptions
For app store subscriptions, follow the cancellation instructions in Section 2.1 above. Cancellations must be done through your respective app store account settings.
Important:
Cancelling your subscription stops future billing but does not automatically trigger a refund. If you wish to receive a refund, you must submit a refund request within the 3-day guarantee period (for website purchases) as described in Section 3 above.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the new policy.
Material changes to the refund terms will be communicated via email to active subscribers and through in-app notifications.
9. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request:
Email:info@shotlee.app
Subject Line:"Refund Request" or "Refund Policy Question"
Response Time:Within 24-48 hours
Website:https://www.shotlee.app
Your satisfaction is our priority. We want you to be happy with Shotlee PRO, which is why we offer multiple ways to try it risk-free before committing to a subscription.